make art...

having a problem?


Learn to make art at home with my art lesson ebook.

 

Purchasing Problems and their solutions...

 

 

 

Problem 1 - Error message in a blue "Download Instructions" box

                         (example of error message)
Download error example

This is the most common error during a purchase. Sorry, but this is not our error.

What it Means

For security reasons you have only 1 hour to download your ebook copy from your personal temporary download web page. If you go to your temporary download page after that hour has expired, you'll receive this error message.

It's a shame that I have to use such security methods, since most folks are honest. But there really are those who would steal and resell my ebook.

Another cause of this error is visiting my download page without first purchasing my ebook (through ClickBank.com) from my order page.

How to get more help...

Contact me by email or phone, with a valid ClickBank receipt number:
You will have received a ClickBank receipt number at the email address you gave during your purchase. Obviously it's extremely important that you can properly receive email at the email address you gave.

How to contact me...

  • email: support@art-head-start.com, or...
  • Phone: (Pacific time) 01-415-389-9130 for help
  • Online fax: (Pacific time) 1888-858-0447
I'll quickly verify your order and make a new temporary download web page for your use.


 

Problem 2 - Download is instant

Sometimes certain web browsers fail to correctly download and save your ebook. Everything seems to go all right, but the download takes only a second or two, but later fails to open.

What it Means

A very rapid download is a failed download. To download this large ebook, over a fast broadband connection, should take about 15 to 30 seconds.

What to do

If your first download only takes a second or two, simply download again and let the new download overwrite the old one. You should notice that it takes a lot longer the second time.


 

Problem 3 - Security Warnings

When you click on the green order button, you get a message from your security software (anti-virus, etc.), something like this:
"{name of your security program} has prevented access to a possible fraudulent web site."

What it Means

You have a very aggressive online security program. It thinks the harmless "redirect" (which takes you from my web site to my online credit card transaction service) is really a malicious "browser hijacker", trying to send your browser to a bad web site.

What to do

This is unlikely to happen, but here is a fix just in case. Most personal security programs have a "White List", where you can enter the names of known safe web sites. If you enter the URL of my transaction service, your personal firewall will stop panicking. Please enter ClickBank.com.

If that doesn't work, you can just disable your security program for a moment, click on the order button, complete your credit card transaction and then turn your security program back on again. You'll be visiting only my web site and the clickbank.com site. Both are completely safe.


 

Problem 4 - Purchase button fails

Another very unlikely problem. You click on the green buy button and receive a "The page cannot be found" or "HTTP 404" or "HTTP 500" error.

What it Means

This would happen if my transaction processing company's web site was down because of a hacker attack, routine maintenance or other reason.

What to do

Wait and try again later.

If the you're still having trouble, please:

  • email support@art-head-start.com, or...
  • Phone (Pacific time) 01-415-389-9130 for help
  • Live Chat (when available. When offline, leave a message)

~ End ~


 

Wishing you a creative future!
   _jim coe
Fine Art Prints on Demand