make art...

problems?


Learn to make art at home with my art lesson ebook.

 

Purchasing Problems and solutions

 

 

Problem 1 - Error shown in blue "Download Instructions" box above
Download error example

This is the most common error during a purchase. Sorry, but this is not our error.

What it Means

For security reasons (to keep a few thieves from sharing free copies of my ebook by giving the download URL to others) you have only 1 hour to download your copy. If you go to your temporary download page after that hour has expired, you'll receive this error message. It's a shame that I have to do this, since most folks are honest - sorry, but I must. There is a slight chance that this error can have other causes as well.

What to do

Contact me by email or phone, with a valid receipt number:

And I'll quickly verify your order and make a new temporary download page for you to use.


 

Problem 2 - Download is instant

Sometimes certain web browsers fail to correctly download and save a file. Everything seems to go all right, but the download takes only a second or two and later fails to open.

What it Means

A very rapid download is a failed download. To download this large ebook on a broadband connection should take about 15 to 30 seconds.

What to do

If your first download only takes a second or two, simply download again and let the new download overwrite the old one. You should notice that it takes a lot longer the second time.


 

Problem 3 - Security Warnings

When you click on the green order button, you get a message from your security software (anti-virus, etc.), something like this:
"Web shield has prevented access to a possible fraudulent Web site."

What it Means

You have an aggressive online security program. It thinks the harmless "redirect", which takes you from my web site to my online transaction service where you make your payment, is really a malicious "hijacker", trying to send your browser somewhere dangerous.

What to do

This is unlikely to happen, but here's a fix. Most personal security programs have a "White List", where you can enter the names of known safe web sites. If you enter the URL of my transaction service, your personal firewall will stop panicking. Please enter clickbank.com.

If that doesn't work, you can just disable your personal firewall for a moment, click on the order button, complete your credit card transaction and then turn your personal firewall back on again. You will only be visiting my web site and clickbank.com and both are safe.


 

Problem 4 - Purchase button fails

Another very unlikely problem. You click on the green buy button and receive a "The page cannot be found" or "HTTP 404" error.

What it Means

This would happen if my transaction processing company's web site was down because of a hacker attack, routine maintenance or other reason.

What to do

Wait and try again later.

If the you're still having trouble, please:

  • email support@art-head-start.com, or...
  • Phone (Pacific time) 01-415-389-9130 for help
  • Live Chat (when available. When offline, leave a message)

Live chat by AliveChat

~ End ~


 

Wishing you a creative future!
   _jim coe
Fine Art Prints on Demand